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Trade Care Plan
Every Naked Freshwater System includes a Complete Customer Care Plan*, to ensure the system and the pool is everything it should be.
Once the system is installed and your customer has registered your system with the Naked App, we:
Provide a first check-in call with the customer further introducing them to their new pool and freshwater system
Offer regular follow-up calls during the first 12 months
We support you by ensuring your customers:
Fully understand their pool setup
Have access to a full suite of support resources including the Naked App
Can utilise our online Help Centre and Customer Support Line
Are guided to Freshwater Pool Specialists in their local area such as pool shops and mobile service technicians
* Available to Australia and New Zealand customers only.
We support you by supporting your customers
We understand as builders, time is critical to meet customer demands. Our Complete Customer Care Plan is designed to support you, by us supporting your customers after the pool is completed. Have the customer download the Naked App and register their equipment and we will do the rest by teaching your customers how pools work, how to maintain the water and more. Then, should the customer need support in the future, we have the resources in place to support them for the life of the pool.
“We have built over 100 Naked Freshwater Pools and it’s by far the nicest, easiest and cheapest way to maintain your pool. And we receive nothing but positive feedback from our customers about the system and service from the team at Naked.“
Dean Rogers, Rogers Pools, Brisbane
