Trade Care Plan

customer care


Every Naked Freshwater System includes a Complete Customer Care Plan*, to ensure the system and the pool is everything it should be.

Once the system is installed and your customer has registered your system with the Naked App, we:


Provide a first check-in call with the customer further introducing them to their new pool and freshwater system


Offer regular follow-up calls during the first 12 months

We support you by ensuring your customers:


We support you by supporting your customers

We understand as builders, time is critical to meet customer demands. Our Complete Customer Care Plan is designed to support you, by us supporting your customers after the pool is completed. Have the customer download the Naked App and register their equipment and we will do the rest by teaching your customers how pools work, how to maintain the water and more. Then, should the customer need support in the future, we have the resources in place to support them for the life of the pool.

“We have built over 100 Naked Freshwater Pools and it’s by far the nicest, easiest and cheapest way to maintain your pool. And we receive nothing but positive feedback from our customers about the system and service from the team at Naked.

Dean Rogers, Rogers Pools, Brisbane

"Our pool is so low maintenance and the odd time we need assistance the customer service has been amazing!"

Rachel Jan

Gold Coast

"The water quality is second to none and is gentle on the most sensitive of skin."

Natalie Finneran

"There aren’t many businesses left that provide after sales services like this anymore. Kudos to the Naked pools team."

Courtland Williams

"I’ve now had this system for over 2 years it’s been amazing - no more chemicals. Had 2 friends also made the switch to the naked system after my recommendation and have never looked back. "

Patt Stelliini

"The best thing we ever done to our pool."

Kit Anderson

Mudgeeraba, QLD

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