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Every Naked Freshwater System includes a 12 Month Customer Care Plan, to ensure the system and the pool is everything it should be.

Once the system is installed and you’ve registered your system with the Naked App, we:

Provide a first check-in call to introduce you to your new pool and freshwater system

Offer regular follow-up calls during the first 12 months

We support you by ensuring you:

Fully understand your pool setup

Have access to a full suite of support resources including:

- The Naked App

- Our online Help Centre

- Our 1800 625 331
  customer support line

Are provided with Freshwater Specialists in your local area such as pool shops and mobile service technicians